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#Fnv darnified ui undere maintenance how to#
#Fnv darnified ui undere maintenance install#
#Fnv darnified ui undere maintenance update#

How to follow up with questions or concerns.

What services will and will not be impacted.This announcement from DigitalOcean tells the customer exactly what they need to know with the right level of specificity. This is best done when you also link out to a Statuspage with more details, otherwise you’ll be taking up too much space on the user’s screen.

#Fnv darnified ui undere maintenance update#

Embedding an announcement in the app that will be impacted is another approach, and a great way to put the update in context. This is best used as a supplement to an email and Statuspage strategy. Social media posts are helpful, too, but don’t assume all your users will see those updates. You can post announcements to your page and have email announcements sent to subscribers automatically. The benefit is that it creates a single place to manage and post your scheduled maintenance updates. We certainly recommend using a status page to announce maintenance periods. Social media messages and in-app banners are also popular. Know your audience and your channelsĮmail is the most common channel for announcing scheduled maintenance.

#Fnv darnified ui undere maintenance install#

Consider multiple reminders and longer lead times for cases when users’ critical workflow will be interrupted and cases where you need them to take some action (like change a password or install new software). The further in advance your initial announcement, the more reminder updates you should schedule in. In general, anything longer than a week of advance notice will need a reminder closer to the actual downtime. You don’t want updates so far in advance that users forget about them. First understand the impact and let that guide you. That means they might ignore an update that’s really critical. If you blow up your users’ inboxes every week with multiple announcements for every tiny update, your audience is going to start ignoring you. But it’s easy to become the boy who cried wolf with maintenance announcements. In general, we lobby for over-communicating service issues. The lower you are on the critical impact side of these questions, the less detailed and frequent your updates need to be. In general, big impact maintenance on big services calls for a more robust announcements schedule: more updates, more channels, and longer lead time. There isn’t a secret formula, but once you’ve reflected on these questions you’ll have a much sharper picture of the scope and impact of your maintenance period. The point of the exercise is to get you thinking about the interruption from the user’s perspective. Do your best to make the most educated estimates you can. Some of these questions will be tricky to answer.

What’s the perceived risk of problems arising that could prolong the downtime period, or affect other services?.

Do you have an action that you are asking your users to take?.

What’s the expected length of the maintenance period?.

How many users will be effected? All? A small percentage?.

Will you be able to host the maintenance period during non-peak hours for all users? (This is tricky with users across different time zones.).

If not, will there be degraded performance or functionality to affected services?.

Will this take entire services offline?.

How high of a priority is the service to your users? (If you’re unsure of how to answer, ask how detrimental the outage would be for folks’ ability to get work done.

This will give you a scope of impact, which will guide your entire strategy. Before anything else, you should be able to clearly answer all of these questions. Understanding the impact the maintenance will have on end users is critical to a successful maintenance announcement. Here’s our guide to announcing scheduled maintenance, along with some examples from our friends who are doing it well. The goal of a planned maintenance announcement should be to get the right people informed and confident about the upcoming maintenance. Offering the briefest update possible and hoping nobody notices – what you could call the slide-under-the-radar method – actually sets you up for failure. Unfortunately, many teams don’t take the right approach. Whether you’re running a public service on the web or an internal service for your team, announcing downtime is never easy. It’s important for the long-term reliability of your service that ops teams and system administrators feel confident and empowered about announcing maintenance activities. Without regular system maintenance, updates would go uninstalled, bugs would go unsquashed, patches would go … unpatched. Get stories about tech and teams in your inbox SubscribeĪ well run service needs routine maintenance.